H2H vs. M2H Conversational Modeling: Part 1— Some Rules and Guidelines

This post is Part 1 of a multi-part series of posts on the topic: When designing a voice first conversational experience, should the designer strive to emulate the human-to-human (H2H) model or should they adopt a different model, a machine to human one (M2H), in their quest to deliver a highly usable user interface.