This post is Part 3 of a multi-part series of posts on the topic: When designing a voice first conversational experience, should the designer strive to emulate the human-to-human (H2H) model or should they adopt a different model, a machine to human one (M2H), in their quest to deliver a highly usable user interface.
The discussion below is based on a Linkedin Thread started on December 21, 2020 and provides a running dialog from the many contributors who have pitched in with their thoughts, suggestions, criticism, and observations.
Part 1 of the series attempts to identify and articulate some rules and guidelines for designing a highly usable voice user experience based on the M2H design philosophy.
Part 2 of the series illustrates an attempt at applying the rules and guidelines below in a voice first conversational design example.
All of the above articles mentioned, and this article here, are a work in progress. So feel free to provide your feedback either directly in this document or by emailing me at ahmed.bouzid@gmail.com.
Ahmed Bouzid: Having arrived at the near conclusion that, at least with present day technology and our current knowledge and understanding of the physics of conversation interactions, it is almost impossible to deliver…
